Terms & Policies

Returns Policy

No returns on needles, notions, patterns, or consignment goods (including trunk shows). Yarn and Fiber can be returned within 30 days of purchase if in original condition (not wound into a ball, label still intact, etc.). 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Refunds can only be made back to the original payment method. 

10% restocking fee on large quantity returns (8 or more skeins). 

Customer is responsible for return shipping on returns if applicable.

Class Policies

Unless otherwise noted, class fees are fully refundable up to one week before the date of the class. If less than a week notice is given of cancellation, fees are non-refundable; but we will do our best to transfer your registration to another session date, if one is available. 

If Unwound needs to cancel a class for any reason, registrants will be given the option of a full refund or alternate date. 

Classes fill up quickly! Registering in advance is always recommended.

Colors

Every effort is made to take color-accurate photos, but please be aware that every screen displays colors slightly differently. Lighting conditions can drastically change how colors look in photos. If you need help matching something, get in touch and we can help! 

Shipping

Ship-outs will occur Wed-Fri for online and phone orders.